Return & Refund Policy

 

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At Season Tours, we strive to ensure your utmost satisfaction with our products. If, for any reason, you are not completely satisfied with your purchase, we offer a transparent and customer-centric Refund & Return Policy in accordance with Saudi Arabia's updated regulations. Please read the following guidelines carefully to understand your rights and options:

1. Eligibility for Returns:

    a. Items must be in their original condition, unopened, and unused.
    b. Return requests must be made within (3) days from the date of receiving the shipment.

2. Refund Options:

    a. Full Refund: If your return meets the eligibility criteria, we will issue a full refund to your original payment method.
    b. Store Credit: If you prefer, we can provide store credit for the value of the returned product, which can be used towards future purchases on our website.

3. Return Process:

    a. Contact our Customer Support Team: To initiate a return, kindly contact our dedicated Customer Support Team at contact@sa-season.com / +966507027000 . Please provide your order details and the reason for the return.
    b. Packaging and Shipping: Carefully package the product to ensure it reaches us in its original condition. You are responsible for the return shipping costs unless the return is due to a defective or incorrect item.
    c. Return Confirmation: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return request.

4. Defective or Damaged Items:

    a. In the rare event that you receive a defective or damaged item, please contact our Customer Support Team immediately with photographic evidence. We will promptly arrange a replacement or issue a full refund.

5. Non-Refundable Items:

    a. Certain products, such as personalized or perishable items, are non-refundable unless they arrive damaged or defective.

6. Cancellation Policy:

    a. Order Cancellation: If you wish to cancel an order before it has been shipped, please contact our Customer Support Team as soon as possible. Once the order is shipped, the return policy will apply.

Please note that our Refund & Return Policy is subject to change in compliance with the updated regulations in Saudi Arabia. We aim to provide a seamless and fair process to address any concerns you may have. For any questions or assistance with returns, please reach out to our Customer Support Team, and we'll be delighted to assist you.

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Last updated:           July 27th, 2023